Utilities - Water, Sewer, Garbage
The Utility Billing Office sends your billing statement monthly.
Customers can make utility and tax payments through the mail, drop off the secured drop slot on the north side of the building at 631 Perry Street, or through Official Payments. You can also view your bill, make a payment, or download forms on the right.
Residence maintaining active water accounts with the City may be excluded from refuse charges for temporary periods of time if the dwelling is reported to be vacant and the total quantity of water furnished to the dwelling is consistent with such report.
Billing for a residence may be suspended if all of the following conditions are met:
- The City water account remains active.
- The request for suspended billing is made in advance of any billing period for which the resident is requesting suspension of charges. No credit will be given for past or partial monthly billing periods.
- The total quantity of water furnished to the dwelling reflects vacancy for the entire billing period. Charges may not be suspended for a billing period if there is occupancy for any part of that period.
- Payment on the account is current.
Charges for which residents have requested suspension will be resumed without notification to the resident if all of the above conditions are not met at any time during the suspension period, or if refuse is placed out for disposal at any time during this period.
- Why is my bill unusually high?
For residential customers, both your water and your sewer bill is based on the water meter readings. If you believe your bill is higher than it should be, first check the areas listed below, then contact Utility Customer Service at 419-782-1946.
Do you have a leaky valve on a toilet? Most high consumption problems are caused by leaks in the toilet. To test for a leak, simply place food coloring in the upper tank of your toilet. Wait about five minutes and see if the color shows up in the bowl. If it does, you have a leaking valve that should be replaced.
Do you have faucets that drip? Even a slow drip can waste water and money and should be repaired.
Flow restrictors can be installed in the shower heads to reduce water consumption.
- What is needed to start up my service?
Renting: You will need to come into the office and provide a copy of the lease, a photo ID and a $200 deposit. Land contracts are considered renting, which will require a $200 deposit. If you purchase the home, we will refund the deposit to you.
Buying a Home: You will need to come in to the office with your paperwork showing your intent to purchase the home or the closing papers.
- Ohio Gas Company at 419-636-1117
- Toledo Edison Company at 800-447-3333
- Who is responsible for fixing water leaks?
The City is responsible for any repairs in the system leading up to and including the "curb box." The property owner is responsible for any repairs from the "curb box" to the house or building being served and everything inside.
- What items are acceptable for recycling?
The following items are acceptable for recycling:
- Aluminum Cans
- Cereal and Other Paste Board Boxes
- Corrugated Boxes
- Junk Mail
- Paper Grocery Bags
- Plastic Bottles Number 1 and Number 2
- Plastic Jars Number 1 and Number 2
- Steel Cans
- Steel Food Cans
- What items are not acceptable for recycling?
The following items are not acceptable for recycling:
- Light Bulbs
- Oil Containers
- Plastic Bags
- Plastic Grocery Bags (Take to Grocery Store)
- Polystyrene Foam
- Transmission Oil
- Used Motor Oil
- Wet Newspaper