Why is my bill unusually high?

For residential customers, both your water and your sewer bill is based on the water meter readings. If you believe your bill is higher than it should be, first check the areas listed below, then contact Utility Customer Service at 419-782-1946.

Do you have a leaky valve on a toilet? Most high consumption problems are caused by leaks in the toilet. To test for a leak, simply place food coloring in the upper tank of your toilet. Wait about five minutes and see if the color shows up in the bowl. If it does, you have a leaking valve that should be replaced.

Do you have faucets that drip? Even a slow drip can waste water and money and should be repaired.

Flow restrictors can be installed in the shower heads to reduce water consumption.

Show All Answers

1. Why is my bill unusually high?
2. What is needed to start up my service?
3. Who is responsible for fixing water leaks?
4. What items are acceptable for recycling?
5. What items are not acceptable for recycling?