FAQs • Defiance, OH • CivicEngage

Why is my bill unusually high?

For residential customers, both your water and your sewer bill is based on the water meter readings. If you believe your bill is higher than it should be, first check the areas listed below, then contact Utility Customer Service at 419-782-1946.

Do you have a leaky valve on a toilet? Most high consumption problems are caused by leaks in the toilet. To test for a leak, simply place food coloring in the upper tank of your toilet. Wait about five minutes and see if the color shows up in the bowl. If it does, you have a leaking valve that should be replaced.

Do you have faucets that drip? Even a slow drip can waste water and money and should be repaired.

Flow restrictors can be installed in the shower heads to reduce water consumption.

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Trash & Recycing

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1. Why is my bill unusually high?

Do you have faucets that drip? Even a slow drip can waste water and money and should be repaired.

Flow restrictors can be installed in the shower heads to reduce water consumption.

2. What is needed to start up my service?

Renting: You will need to come into the office and provide a copy of the lease, a photo ID and a $200 deposit. Land contracts are considered renting, which will require a $200 deposit. If you purchase the home, we will refund the deposit to you.

Buying a Home: You will need to come in to the office with your paperwork showing your intent to purchase the home or the closing papers.

Also contact:

Ohio Gas Company at 419-636-1117
Toledo Edison Company at 800-447-3333

3. Who is responsible for fixing water leaks?: The City is responsible for any repairs in the system leading up to and including the "curb box." The property owner is responsible for any repairs from the "curb box" to the house or building being served and everything inside.

4. What items are acceptable for recycling?

The following items are acceptable for recycling: